Instructional Technology Support Technician - hourly WA2367

Posting Details

Posting Information

Posting Number temp hourly277P
Quick Link for Internal Postings
Classification Title Technology Support Technician - hourly
Working Title Instructional Technology Support Technician - hourly WA2367
Department Coulter Faculty Commons
Salary Range $16.00/hr
Posting Information

This position is a Tier 1 member of the LMS Team in the Coulter Faculty Commons. They are expected to respond to clients by phone, email, walk-in, and appointments in a professional manner to assist clients with the current LMS, Blackboard 9.1. Each contact with a client will be logged and completed in the ticketing system. They will also develop step sheets for faculty and student users based on the LMS training template. There will be other tasks in the daily routine related to LMS support that this position will also be ask to perform.

Knowledge, Skills, & Abilities Required for this Position

- Strong verbal and written communication skills
- Strong customer relations skills are required
- Must be able to work and interact well with others
- Solid organizational and time management skills
- Demonstrated ability to expand work skills and abilities
- Ability to handle special projects
- Strong troubleshooting skills for desktop and laptop computers
- Technical knowledge of Windows and macOS operating systems and the Microsoft Office Suites
- Working knowledge of PC and Apple computer systems
- Basic knowledge of Adobe Creative Suites or other multimedia software is a plus

Minimum Qualifications

Graduation from high school and one year of experience in the field of technology related to the position’s role. Coursework in computer or information technology may be substituted year for year for the required experience.

Preferred Qualifications

One year of experience or coursework in computer or information technology in the field of technology related to the position’s role is preferred. Preference will be given to those applicants with demonstrated troubleshooting skills, creative skills, and social media knowledge. Also, Microsoft and Apple Certifications, AAS degrees and previous hardware and software troubleshooting experience are pluses. Preference will also be given to those with technology training and/or higher education experience.

Posting Text

Open Date 11/08/2017
Close Date 11/22/2017
Open Until Filled No
Special Instructions to Applicants

Applicants must apply online.

Qualified applicants will be contacted by the department directly if selected for interview.

Please Note: Temporary employees are paid bi-weekly on an hourly basis and do not receive benefits.


Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Proper documentation of identity and employability are required at the time of employment.

Credential Verification

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.


Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, and veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.

Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at

University Safety

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 114 Scott, Cullowhee, NC 28723 (828-227-7234) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Applicant Documents

Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
  3. List of references
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Inside Higher Ed
    • HERC - Higher Education Recruitment Consortium
    • Website -
    • Personal Referral
    • Agency Referral
    • Other