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Director of Ticket Operations #140248

Please see Special Instructions for more details.

To be considered, you must apply online. Attach a cover letter, current resume, transcripts and a list of references (including complete contact information) are required to complete the application. For questions or additional information, please contact the Athletic Department Office at (828) 227-7338.

Posting Details

Posting Information

Posting Number SHRA231P
Quick Link for Internal Postings
Classification Title University Program Associate
Competency Level Journey
Working Title Director of Ticket Operations #140248
Department Office of Athletic Programs
Position Summary

Duties include:
1. Operations
- Work with Associate AD for Business Development and to determine
Ticket Office Annual Budget.
- Manage all aspects of the ticket office for the submitted annual
ticket office budget by the Athletic Director to the University.
- Determine staffing needs
- Hire hourly and student worker staff and manage within department budget.
- Supervise all ticket office staff for all athletic venue locations
- Schedule ticket office away game travel and staffing needs
- Oversee ticket office software to ensure proper maintenance, upgrades,
hardware and software issues are resolved and contractual obligations
are fulfilled.
- Work with ticket software vendor and WCU IT department to ensure
software, hardware and network compatibility is functioning together to
deliver best possible customer service.
- Estimate and order ticket stock.
- Gameday Ticket manager for all ticketed events (Football, M&W
Basketball and Baseball)
- Coordinate operations with visiting teams.
- Ensure fulfillment process and timely completion of goals related to
ticket deadlines
2. Compliance
- Work with Director of Compliance to ensure all procedures related to
student-athlete ticketing adhere to NCAA requirements.
- Ensure that all ticket office procedures related to youth ticketing
are in compliance with NCAA guidelines for prospective student-athletes.
3. Financial
- Compile daily audit reporting for gross receipts and revenue tracking
- File final ticket audit with the athletic business office and support
WCU auditing department in their annual audit of the ticket office.
4. Sales
- Work with Catamount Club to maximize ticket and donor revenue.
- Create timeline for ticket and information mailings.
- Determine needs and work with creative services / print shop for
creation and receipt of all stationary, envelopes, order form,
promotional and renewal information related to athletic ticketing.
- Manage promotional ticket calendar, availability and saleable
inventory tracking.
- Primary contact for Chancellor’s office ticket needs.
- Direct and update web content for online ticket sales.
- Oversee customer service initiatives, including activities such as:
- Make direct sales calls to current and past ticket holders to promote
ticket sales.
- Make direct sales calls to a variety of individuals/groups promoting
both season and individual ticket sales: this includes civic and youth
organizations promoting group sales.
- Working with Student Affairs to determine best student ticket delivery
methods and maximize student attendance.

Knowledge, Skills, & Abilities Required for this Position

Bachelor’s degree from an accredited college or university. One year of athletic ticket office work experience, post-graduation. Evening and weekend work will be required. Some travel will be required.

Minimum Qualifications

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications

Preferred qualifications: Knowledge of TicketReturn software a plus. Knowledge of NCAA rules related to student-athlete and potential student-athlete ticket distribution is a plus. Master’s Degree.

Anticipated Hiring Range $31,148 - $36,000
Position Type Permanent Full-Time
Number of Hours per Week 40
Number of Months per Year 12
Salary Band Range $28,713 - $51,670

Posting Text

Open Date 03/17/2017
Close Date 04/01/2017
Open Until Filled No
Special Instructions to Applicants

To be considered, you must apply online. Attach a cover letter, current resume, transcripts and a list of references (including complete contact information) are required to complete the application. For questions or additional information, please contact the Athletic Department Office at (828) 227-7338.


Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Proper documentation of identity and employability are required at the time of employment.

Credential Verification

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.


Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, and veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.

Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at

University Safety

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 114 Scott, Cullowhee, NC 28723 (828-227-7234) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Applicant Documents

Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
  3. Unofficial Transcripts
  4. List of references
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a bachelor’s degree; or equivalent combination of training and experience? All degrees must be received from appropriately accredited institutions.
    • no
    • yes
  2. * How did you hear about this employment opportunity?
    • Inside Higher Ed
    • HERC - Higher Education Recruitment Consortium
    • Website -
    • Personal Referral
    • Agency Referral
    • Other